ITS Services


In addition to the design, development and implementation of technical systems, Autostrade Tech provides complete, continuous customer support by offering ongoing system monitoring and maintenance.

Through a dedicated LAN to LAN link with installation sites and various control centres located throughout the country, today Autostrade Tech monitors a wide variety of systems, such as:  

  • ZTL (Restricted Traffic Zone) systems
  • Tutor®
  • Parking lots with Telepass®
  • Traffic information systems (variable message signs, weather stations, video surveillance systems, etc.)
  • Systems for calculating travel times
  • Etc..


We offer continuous monitoring and a Contact Centre that operates 24 hours a day, 365 days a year, as follows:

  • with an operator response, weekdays from 8:00 to 18:00
  • from 18:00 to 8:00 with IVR and immediate opening of a ticket


All maintenance can be performed remotely or on-site after diagnosing the extent of the breakdown. Teams of specialists organise the interventions in compliance with current standards, especially with regards to safety, providing ongoing customer support and becoming a contact point in case of breakdowns, failures and critical issues.


Autostrade Tech provides two types of maintenance service:

  • preventive maintenance, with on-site service calls. This service checks the condition of all peripheral equipment, calibrates it by testing the correct functioning of the systems, replaces any faulty components, etc.;
  • corrective maintenance, carried out remotely or on-site, depending on the type of failure. This type of service uses Teleservice and Telediagnosis to solve problems, typically involving software, through remote technical interventions over a data connection. For on-site service, Autostrade Tech provides a team of specialists to fix the problem.